Customer Service

Our goal is to make your experience with Jaffa JV as smooth as possible. Here are the most common questions we receive.

How long does shipping take?

Orders are processed within 1-2 business days. Delivery to the US and Europe typically takes 7-15 business days.

Will my jewelry tarnish?

No. Our 316L stainless steel is designed to resist tarnishing, rust, and water damage. You can wear it every day.

What if my item arrives damaged?

Contact us at [email protected] with a photo, and we'll make it right immediately.

Still have questions? Email us — we're happy to help.